Legal

Terms of Use

Last updated: October 1, 2026

These Terms of Use (“Terms”) govern your access to and use of TekDot websites, apps, software, hardware support, and related services (the “Services”), operated by TekDot POS (“TekDot”, “we”, “us”, or “our”). By creating an account, signing an order or agreement, or using the Services, you agree to these Terms and to our Privacy Policy and Cookie Policy. If you do not agree, do not use the Services.

1. Who we are

TekDot is a restaurant and hospitality operations platform that may include POS, kitchen display, waiter apps, reservation tools, QR menus, inventory, reporting, owner apps, and related features. Our official website is www.tekdotpos.com, including the restaurant-specific URLs we provide under it (for example www.tekdotpos.com/yourrestaurant/). TekDot does not operate any other domain.

2. Eligibility & accounts

• You must be able to form a legally binding contract and use the Services for a business.
• If you sign up for a business, you confirm you are authorized to bind that business. Signing as a representative does not by itself create a personal guarantee.
• You must provide accurate registration information (legal business name, owner, contact details).
• You are responsible for keeping usernames, passwords, PINs, and devices secure, and for all activity under your account and restaurant tenant, including by your staff.
• Notify us promptly if you suspect unauthorized access.

3. Plans, trials & fees

TekDot offers plans such as Stall, Starter, Professional, Enterprise, trials, and one-time buyouts. Pricing, features, deployment type (cloud-only or cloud + local server), and limits are described on our website or in your quotation.

• Fees are billed according to your plan (monthly, annual, custom, or buyout) and are exclusive of VAT and other taxes, which are added where applicable.
• Trials are limited in time and may convert or expire as disclosed at signup or in-product.
• Hardware, installation, training, and other one-time charges are quoted separately.
• Fees are non-refundable except where required by law or expressly stated in a signed agreement.
• We may change fees for future renewal periods with at least 30 days’ notice. If you do not accept a change, you may cancel before it takes effect.
• Upgrades to a higher plan, extra registers, extended support hours, or guaranteed response times are available at the fees then quoted.

4. Late payment & suspension

If fees are not paid by the due date, we will send a reminder. If an amount remains unpaid after the reminder period (14 days unless your agreement says otherwise), we may suspend access to the Services until payment is received. Suspension limits access only — it does not delete your data, and read-only access or export may remain available as described in Section 9. Access is restored after we confirm payment.

5. Customization & additional services

• New features, custom reports, and integrations beyond your plan are “Customizations”. They are quoted in writing and started only after your written approval.
• Routine menu, price, and user configuration and fixes to bugs in our software are not chargeable Customizations.
• Additional services (on-site visits outside the agreed scope, data migration beyond included hours, training refreshers) are charged at our standard rate.

6. Hardware

Hardware supplied by TekDot is covered by the warranty stated in your quotation or agreement, which covers manufacturing defects and ordinary use. The warranty does not cover misuse, negligence, unauthorized repair or modification, liquid or physical damage, power surges, improper storage, or use other than as intended. Chargeable repairs are quoted before work starts. Rented or loaned hardware remains TekDot property and must be returned in good condition when the service ends; purchased hardware becomes yours once fully paid.

7. Support, updates & availability

• Support is provided remotely first, during the hours stated for your plan or agreement. On-site visits are arranged where reasonably required.
• We manage software updates. Planned updates that interrupt service are scheduled outside normal trading hours where practical; urgent security updates may be applied sooner.
• We aim for reliable uptime but do not guarantee uninterrupted or error-free service, unless a signed agreement sets specific service levels.
• Local/hybrid setups (available on Professional and Enterprise plans) may continue limited operation if the internet is unavailable, then sync when connectivity returns. Stall, Starter, and Starter Buyout plans are cloud-only and require an internet connection.

8. Your responsibilities

You are responsible for:

• A stable internet connection, electrical supply (an uninterruptible power supply is recommended), local network, and printers at your venue
• Devices and software not supplied by TekDot
• Training your staff and following our reasonable written instructions
• Checking your own tax, price, currency, exchange-rate, and service-charge settings, and reviewing your sales reports. You remain responsible for your tax filings, accounting, and legal compliance; TekDot is a tool and does not provide tax or accounting advice.
• Third-party services you choose to use, such as banks, payment providers, QR payment networks, delivery platforms, and telecom providers
• The lawfulness of the guest and staff data you collect, and any notices or consents your guests and staff need

Our support and recovery commitments do not apply to problems caused by any of the above.

9. Your data

• You own your business data (orders, menus, staff records, guest information you enter).
• You grant us a limited license to host, process, back up, and display that data as needed to provide, secure, and support the Services.
• We may use anonymized and aggregated data, from which neither you, your venue, nor any person can be identified, to operate and improve the Services.
• We do not sell your data or use it for advertising.
• We keep regular backups. Data restoration following loss caused by TekDot is free; restoration needed because of your own actions (for example deleting data or using the Security wipe/reset tools) may be charged.
• After your account ends, you may request an export of your business data (CSV or Excel) within 30 days, unless your agreement provides a longer period. After that, we may delete it, except where the law requires us to keep it.

How we handle personal data is explained in our Privacy Policy.

10. Acceptable use

You agree not to:

• Use the Services for unlawful, fraudulent, or abusive purposes, including recording false sales or evading tax
• Attempt to gain unauthorized access to other restaurants, systems, or data
• Copy, modify, decompile, reverse engineer, scrape, or create derivative works of the software, except as allowed by law
• Remove TekDot branding, license checks, or security features
• Upload malware or content that infringes others’ rights
• Sell, rent, sublicense, or share your license with another business or branch not covered by your plan
• Resell or white-label TekDot except under a valid reseller / partner agreement
• Use the Services to build or benchmark a competing product

11. Intellectual property

TekDot software, source code, designs, custom features we build (including Customizations you paid for), branding, logos, UI, and documentation are owned by us or our licensors. You receive a limited, non-exclusive, non-transferable right to use the Services, including paid Customizations, solely for your own business operations while your subscription or license is active. Transferring your license to a new owner of your business requires our written consent, which we will not unreasonably withhold. Feedback and suggestions you give us may be used freely to improve TekDot.

12. Confidentiality

Each party will keep the other’s non-public business, technical, and financial information confidential and use it only for the purpose of the Services. This includes TekDot’s pricing, software, and documentation, and your business data. This obligation survives the end of your account.

13. Third-party services

The Services may integrate with third parties (payment providers, printers, messaging, maps, CDNs, email). Those services are subject to their own terms. TekDot is not responsible for third-party outages, fees, or policies.

14. Communications & references

By submitting forms or creating an account, you consent to us contacting you about your request, account, billing, service notices, and support. Marketing messages, where required, respect applicable opt-out rules. We may list your business name and logo as a TekDot customer on our website and marketing materials. You can ask us to stop at any time by emailing [email protected].

15. Cookies & location

Our use of cookies and similar technologies is described in our Cookie Policy. Location is only used where your browser grants permission, as described there and in our Privacy Policy.

16. Term, cancellation & termination

• You may cancel at any time; your plan stays active until the end of the period already paid, and prepaid fees are not refunded.
• We may suspend or terminate access if you breach these Terms and do not fix the breach within 14 days of notice, or immediately for serious breaches such as fraud, abuse, security threats, or unlawful use.
• We may end a plan or service for convenience with at least 60 days’ notice, and will refund unused prepaid fees for that plan.
• On termination, you must pay any outstanding fees for services already provided, and return any rented or loaned hardware.

17. Disclaimers

18. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, including loss of profits, revenue, sales, data, goodwill, or business opportunity. TekDot’s total liability for all claims relating to the Services is limited to the fees you paid to us for the Services in the three (3) months before the event giving rise to the claim, or USD $100 if no fees were paid, unless a signed agreement sets a different limit. These limits do not apply to fraud, wilful misconduct, or liability that cannot be limited by law, or to your obligation to pay fees.

19. Indemnity

You agree to defend and indemnify TekDot against claims, fines, and costs arising from your misuse of the Services, your tax or legal compliance, your restaurant’s guest and staff data practices, content you upload, or your breach of these Terms.

20. Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, government action, and failure of public power, internet, telecommunications, cloud, or payment networks.

21. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date will change when we do. Material changes will be communicated via the website, email, or in-product notice at least 14 days before they take effect. Continued use after changes take effect means you accept the updated Terms.

22. General

• Governing law & disputes. These Terms are governed by the laws of the Kingdom of Cambodia, unless a signed agreement specifies otherwise. The parties will first try to resolve disputes in good faith; if not resolved, the courts of Phnom Penh, Cambodia have jurisdiction, subject to any mandatory protections that apply to you.
• Assignment & subcontractors. You may not transfer your account without our consent. We may use subcontractors and service providers, and may transfer these Terms as part of a merger, acquisition, or restructuring.
• Severability. If any part of these Terms is unenforceable, the rest continues in effect.
• No waiver. Not enforcing a right is not a waiver of it.
• Survival. Sections on fees owed, data, confidentiality, intellectual property, liability, indemnity, and governing law survive termination.
• Language. If these Terms or an agreement are translated, the English version prevails unless the agreement states otherwise.
• Electronic acceptance. Accepting online, by email, or by electronic signature is as binding as a signed paper document.
• Notices. We send notices to the email address on your account; you send notices to [email protected]. Keep your contact details up to date.

23. Contact

• Email: [email protected]
• Phone: +855 96 477 0220
• TekDot POS — Phnom Penh, Cambodia / Global HQ: Singapore