Orders
How to charge an order to a hotel room
For hotels and resorts: a guest who is staying with you can eat in the restaurant and add the bill to their room, then pay everything together at check-out.
You need: your rooms set up in Settings → Room Management. Always check the room number and guest name with the guest before you confirm.
Step 1: Open the order and tap Select Room
A hotel guest wants to add the meal to their room? Open their table's order and tap Select Room on the left.
- 1Select Room.
Step 2: Tap the guest's room and tap Confirm
Your rooms are listed with the guest's name. Check it's the right guest, tap the room, then tap Confirm.
- 1Room 101 — Mr. Dara Chan.
- 2Tap Confirm.
Step 3: The order is on the room
The order now belongs to the room. You will find it on the Rooms screen under that room, so it can be paid with the room bill.
- 1Now shows Room 101 (the table number stays for reference).
- 2Change Room — wrong room? Move it to another room.
- 3Merge Room — combine with another order on a room.
Charged to the room
The meal is on the guest's room. It stays open on the Rooms screen until it is paid.
Common questions
Where do I find the order later?
Open Rooms on the home screen and tap the room — its open orders are listed there.
Can the guest still pay now instead?
Yes. Open the order and tap Process Payment at any time.
I chose the wrong room
Open the order and tap Change Room, then pick the correct room.
I don't see Select Room
It shows on table orders that are not on a room yet. Once a room is chosen it changes to Change Room.