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Guest apps

How to use the Reservation app

Give guests your own booking page. They choose a date and time, tell you how many are coming, and can even pre-order their food — you confirm it on the POS and assign a table.

13 steps About 4 minutes Set up: owners and managers · Daily: hosts, cashiers and managers

Tip: add a few good photos and your real opening hours first — that is what guests see when they open your link.

Part 1Set up your booking page (manager, once)

Step 1: Open Settings → Reservation App and fill in your page

On the POS tap the gear (top right), then Reservation App. These texts appear at the top of your booking page.

  1. Public link of your booking page. Copy it to your website, Google profile, Facebook or Instagram bio.
  2. Logo — optional. If empty, your company logo is used.
  3. Hero eyebrow — a short line above your name, e.g. “Khmer kitchen & cocktail bar”.
  4. About — a few words about your restaurant.

Step 2: Set opening hours, blocked dates and photos — then Save

Guests can only choose times inside your opening hours.

  1. Time slot every — 15, 30 or 60 minutes between booking times.
  2. Opening and closing time for each day. Tick Closed on days you do not take bookings.
  3. Blocked dates — pick a date (holiday, private event) and tap Block date.
  4. Hero slideshow — up to 10 photos of your food and place.
  5. Tap Save Reservation App.

Part 2What the guest does

Step 3: The guest opens your link and taps Begin reservation

Your booking page opens on the guest’s phone or computer with your photos and texts.

  1. Begin reservation — first-time guests.
  2. Returning guests tap Sign in.

Step 4: First time only: they create an account

The guest enters their name, mobile, email and a password. Next time they just sign in, and they can follow all their bookings.

  1. Name, mobile and email — so you can contact them.
  2. A password of at least 6 characters.
  3. Next.

Step 5: They pick a date and arrival time

After tapping Book a table, they choose the date and tap Time. Only times inside your opening hours are shown.

  1. The arrival time — here 7:00 PM.

Step 6: They add guests and notes, and can pre-order

They check the details. If they want their food ready when they arrive, they tick pre-order.

  1. Date.
  2. Arrival time.
  3. Number of guests.
  4. Notes — allergies, birthday, seating wishes.
  5. Would you like to pre-order? (optional).
  6. Browse Menu to choose dishes — or Reserve now if they did not tick pre-order.

Step 7: Pre-order: they choose dishes

Your menu opens. They tap + on the dishes they want, then the cart.

  1. + adds the dish.
  2. The cart.

Step 8: They tap Reserve now

The cart shows the booking and the pre-ordered dishes.

  1. Date, time and number of guests.
  2. Reserve now sends the booking to you.

Step 9: The booking shows as Pending

The guest sees their booking as Pending until you confirm it.

  1. PENDING — waiting for the restaurant.

Part 3Confirm the booking on the POS

Step 10: Tap Reservations on the POS home screen

A new booking shows a number on the Reservations button.

  1. Reservations.

Step 11: Open the pending booking

Bookings are listed by date. Tap the guest’s name to see everything.

  1. Filter by status: Pending, Confirmed, Seated, Cancelled, Completed. Use the date box to see one day.
  2. Tap the booking to open it.
  3. Or confirm / cancel straight from the list.

Step 12: Assign a table and tap Confirm

Check the guest’s details, note and pre-order, then choose their table.

  1. Assign table — the table you are keeping for them.
  2. Send to kitchen at — the time the kitchen should start the pre-order (e.g. 15 minutes before they arrive).
  3. The pre-order dishes and total.
  4. Confirm. (Send to kitchen sends the pre-order right now.)

Step 13: The guest sees Confirmed

The guest’s booking changes to Confirmed in their app. When they arrive, their table and pre-order are ready.

  1. CONFIRMED.

Your booking page is live

Share your public link everywhere guests find you. New bookings appear under Reservations on the POS for you to confirm.

Common questions

Where do I share the booking link?

Copy it from Settings → Reservation App and put it on your website, Google Business profile, Facebook page, Instagram bio and WhatsApp.

How do I stop bookings on a holiday?

In Settings → Reservation App, pick the date under Blocked dates and tap Block date, then save. For a weekly day off, tick Closed on that day.

Do guests have to pre-order?

No. Pre-order is optional — guests who do not tick it just book the table.

When does the kitchen cook the pre-order?

At the Send to kitchen at time you set on the booking, or straight away if you tap Send to kitchen.

How do I cancel a booking?

Open Reservations, tap the booking and tap Cancel. The guest sees it as cancelled.