Guest apps
How to use the Reservation app
Give guests your own booking page. They choose a date and time, tell you how many are coming, and can even pre-order their food — you confirm it on the POS and assign a table.
Tip: add a few good photos and your real opening hours first — that is what guests see when they open your link.
Part 1Set up your booking page (manager, once)
Step 1: Open Settings → Reservation App and fill in your page
On the POS tap the gear (top right), then Reservation App. These texts appear at the top of your booking page.
- 1Public link of your booking page. Copy it to your website, Google profile, Facebook or Instagram bio.
- 2Logo — optional. If empty, your company logo is used.
- 3Hero eyebrow — a short line above your name, e.g. “Khmer kitchen & cocktail bar”.
- 4About — a few words about your restaurant.
Step 2: Set opening hours, blocked dates and photos — then Save
Guests can only choose times inside your opening hours.
- 1Time slot every — 15, 30 or 60 minutes between booking times.
- 2Opening and closing time for each day. Tick Closed on days you do not take bookings.
- 3Blocked dates — pick a date (holiday, private event) and tap Block date.
- 4Hero slideshow — up to 10 photos of your food and place.
- 5Tap Save Reservation App.
Part 2What the guest does
Step 3: The guest opens your link and taps Begin reservation
Your booking page opens on the guest’s phone or computer with your photos and texts.
- 1Begin reservation — first-time guests.
- 2Returning guests tap Sign in.
Step 4: First time only: they create an account
The guest enters their name, mobile, email and a password. Next time they just sign in, and they can follow all their bookings.
- 1Name, mobile and email — so you can contact them.
- 2A password of at least 6 characters.
- 3Next.
Step 5: They pick a date and arrival time
After tapping Book a table, they choose the date and tap Time. Only times inside your opening hours are shown.
- 1The arrival time — here 7:00 PM.
Step 6: They add guests and notes, and can pre-order
They check the details. If they want their food ready when they arrive, they tick pre-order.
- 1Date.
- 2Arrival time.
- 3Number of guests.
- 4Notes — allergies, birthday, seating wishes.
- 5Would you like to pre-order? (optional).
- 6Browse Menu to choose dishes — or Reserve now if they did not tick pre-order.
Step 7: Pre-order: they choose dishes
Your menu opens. They tap + on the dishes they want, then the cart.
- 1+ adds the dish.
- 2The cart.
Step 8: They tap Reserve now
The cart shows the booking and the pre-ordered dishes.
- 1Date, time and number of guests.
- 2Reserve now sends the booking to you.
Step 9: The booking shows as Pending
The guest sees their booking as Pending until you confirm it.
- 1PENDING — waiting for the restaurant.
Part 3Confirm the booking on the POS
Step 10: Tap Reservations on the POS home screen
A new booking shows a number on the Reservations button.
- 1Reservations.
Step 11: Open the pending booking
Bookings are listed by date. Tap the guest’s name to see everything.
- 1Filter by status: Pending, Confirmed, Seated, Cancelled, Completed. Use the date box to see one day.
- 2Tap the booking to open it.
- 3Or confirm / cancel straight from the list.
Step 12: Assign a table and tap Confirm
Check the guest’s details, note and pre-order, then choose their table.
- 1Assign table — the table you are keeping for them.
- 2Send to kitchen at — the time the kitchen should start the pre-order (e.g. 15 minutes before they arrive).
- 3The pre-order dishes and total.
- 4Confirm. (Send to kitchen sends the pre-order right now.)
Step 13: The guest sees Confirmed
The guest’s booking changes to Confirmed in their app. When they arrive, their table and pre-order are ready.
- 1CONFIRMED.
Your booking page is live
Share your public link everywhere guests find you. New bookings appear under Reservations on the POS for you to confirm.
Common questions
Where do I share the booking link?
Copy it from Settings → Reservation App and put it on your website, Google Business profile, Facebook page, Instagram bio and WhatsApp.
How do I stop bookings on a holiday?
In Settings → Reservation App, pick the date under Blocked dates and tap Block date, then save. For a weekly day off, tick Closed on that day.
Do guests have to pre-order?
No. Pre-order is optional — guests who do not tick it just book the table.
When does the kitchen cook the pre-order?
At the Send to kitchen at time you set on the booking, or straight away if you tap Send to kitchen.
How do I cancel a booking?
Open Reservations, tap the booking and tap Cancel. The guest sees it as cancelled.