TekDot

Orders

How to take a table order

Guests are seated and ready to order. Open their table, tap what they want, add any options or notes, and send it to the kitchen with one tap.

10 steps About 3 minutes Waiters, cashiers and managers

Before you start: a shift (work period) must be running. Not started yet? See How to start a shift.

Part 1Open the table

Step 1: Tap Tables

On the home screen, tap Tables to see your floor plan.

  1. Tables.

Step 2: Tap the guests' table

Choose the area at the top, then tap the table where the guests are sitting — here table 13 on the Terrace.

  1. The area (Main Hall, Terrace…).
  2. Tap the table.

Step 3: Enter the guest name (if asked)

If your restaurant has it switched on, TekDot asks who is sitting at the table. Type the name, or leave it empty.

  1. Guest name (optional).
  2. Tap Next.

Step 4: Enter the number of guests (if asked)

Then it asks how many people are at the table (covers).

  1. Number of guests.
  2. Tap Open table.

Owners can switch these two questions on or off in Settings → Table Management. Both can also be changed later on the order screen.

Part 2Add the items

Step 5: Tap products to add them

The order screen opens. Tap a product once to add it — tap again to add another one. The total updates straight away.

  1. Categories — tap one to show only those products (Beer, Mains, Desserts…).
  2. Search — type part of a name to find it fast.
  3. Tap a product to add it.
  4. Added items appear here under Order Items.
  5. Name and Covers — can still be changed here.
  6. The total so far.
  7. Close – Send — sends the order to the kitchen (Part 3).

Step 6: Change, note or remove an item

Every item in the order has its own buttons:

  1. − one less.
  2. + one more.
  3. Size & modifiers — e.g. large, extra cheese.
  4. Discount on this item only.
  5. Note for the kitchen, e.g. "no ice".
  6. ✕ Remove the item.

Step 7: Products with options

Some products have options. When you tap one, a box opens — tick what the guest wants. Extra charges are added to the price automatically.

  1. Tick the options — here "Add egg (+$0.75)".
  2. Tap Add to Order.

Step 8: Add a note for the kitchen

Tap the note button on an item to tell the kitchen something — allergies, cooking, no ice. The note prints on the kitchen ticket.

  1. Type the note — here "No peanuts".
  2. Tap Save.

Nothing goes to the kitchen yet. You can keep adding, changing and removing items until you tap Close – Send.

Part 3Send it to the kitchen

Step 9: Tap Close – Send

When the order is complete, tap the red Close – Send button. The kitchen display and kitchen printer get the order, and you go back to the floor plan.

  1. Order sent to kitchen — the kitchen has it.
  2. The table turns red = guests are seated with an open bill.

Guest paying straight away? Tap Process Payment instead — see How to take a cash payment.

Step 10: Guests want more? Add to the same table

Tap the table again. The order opens with everything already ordered. Tap more products, then tap Close – Send again — only the new items go to the kitchen, on a new ticket.

  1. Preparing — the first items are with the kitchen.
  2. Tap the extra product.
  3. The new item appears at the top.
  4. Close – Send — sends only the new item.

Order sent

The kitchen is preparing the food. When the guests are ready to pay, tap their table and use Process Payment.

Common questions

I tapped the wrong product

Before you tap Close – Send, just tap ✕ on that item (or − if you added one too many).

Can I change an order after sending it?

The order screen shows how many minutes are left to modify the order after it was created. After that, ask your manager — items already sent are already on the kitchen ticket.

How do I add a note for the whole table?

Use the Note button on the left side of the order screen. Use the note button on an item for something about one dish only.

The table already has an order — can I start a separate bill?

Yes. When a table has an open order, tapping it shows its orders and a + New order on this table button, so guests can pay separately.

Guests moved to another table

Open the order and tap Change / Join Table on the left, then pick the new table.

Can waiters take orders on their phone?

Yes — with the TekDot GO waiter app, using the same steps. Orders appear on the POS and in the kitchen straight away.